FAQ's

We welcome payments for your trip either via ACH (electronic payments from a USA bank account) or all major Credit Cards.

To help us keep trip costs more affordable for you, surcharges for payments are not included in the trip package price, and you are encouraged to select the payment method that suits your needs. For example, if you receive international travel coverage insurance for purchasing with a specific credit card, then booking with a credit card may be the best option for you.

There is no surcharge for ACH electronic payments, while Credit Cards will add 2.9% to each transaction/automatic payment (3.9% for AMEX). All payments must be made through the WeTravel platform. We do not accept checks or alternative methods of payment.

Our cancellation policy is based on the days until the trip starts.

Once you have booked your spot, your initial trip deposit is non-refundable, but can be used for ANY future trip with Newstate Adventures. We highly recommend purchasing trip insurance that provides “cancel for any reason” or other coverage for non-refundable trip costs. 

If you cancel when your spot is confirmed and outside of 120 days until departure, you can receive a trip credit for your down payment. 

Any additional payments above and beyond the deposit are fully refundable until 120 days prior to the trip start date. 

• Cancellation prior to 120 days; we will hold the deposit amount as a credit towards future trips with NNGT

• Cancellation between 119-55 days prior to departure will incur a 25% cancellation fee 

• Cancellation 54 days or less prior to travel will incur a 100% cancellation fee

• No shows will be treated as a cancellation and will incur a 100% cancellation fee

Securing “cancel for any reason” travel insurance at the time of booking is strongly recommended for protection against unforeseen cancellations or accidents. If paying for your trip with a credit card (see payments payments above), check for coverage benefits that may apply for international travel.

We recommend using VisitorsCoverage (select from many different carriers and plans)

For travelers who reside within the European Union, Switzerland or USA the requirement to purchase travel insurance cannot be compulsory due to local regulations.

However, the purchase of travel insurance is still highly recommended, and travelers from these regions who decline travel insurance when travelling outside of their home region must sign a Travel Insurance Waiver Form at the Group Meeting (on day 1 of trip), recognizing personal responsibility for emergency medical and repatriation costs should they arise.

Of course!

Have a general question about the trip before booking? You can email us [email protected]